Benke ENT remains open for both in-person and Telehealth appointments. Our waiting room is closed and all patrons must wear a mask.  Click here for more info.

Telehealth/COVID-19

By April 27, 2020

Get the most from your Telehealth visit

Since March 24, Benke Ear, Nose and Throat Clinic will be offering Telehealth (virtual video conferencing) appointments as an alternative to in-office face-to-face visits in eligible cases for new and established patients.  If you currently have an existing appointment, we can easily transition into a Telemedicine visit.  Our office utilizes a HIPAA compliant platform called doxy.me for Telehealth video/audio conferencing.  The only requirement is a computer or laptop with camera/audio capability or a smart phone with a camera.  Apple devices must have the most up to date Safari browser.  Android and PC devices will need to use Chrome or Firefox internet browsers.   Most insurance companies, including Medicare, have allowed for reimbursement of these types of services during this time, even if this was not a benefit to you previously.  It will be billed the same way as an in person visit.  The staff will check benefits for Telemedicine with your insurance and collect the required copay or patient responsibility according to each individual policy benefits.  We are finding that many insurance payers are covering 100% of Telehealth appointments during the COVID-19 crisis, so this means no cost to the patient!  If you do not have insurance or Telehealth coverage there will be a charge of $75.00 for established patients and $100.00 for new patients.

Here are some tips to get the most out of your Telehealth appointment with Dr. Benke:

  • Make sure you have your microphone and camera enabled.  Upon initiation of the call most devices will ask permission to “use your microphone and camera”.  You will need to give permission to order to ensure a face-to-face discussion.
  • If you are using a smartphone on a WiFi connection, it is recommended that you disconnect from Wifi and use your data during your visit.  In most areas this will ensure a higher speed connection and avoid connectivity issues.
  • Make sure you are in an area with good lighting and visibility.  Dr. Benke can often assess visually an area of concern, i.e. a facial lesion, enlarged tonsils, lump or mass in neck. Have a flashlight handy too.
  • Prior to your visit, make notes of questions or concerns you might have and wish to discuss.